Online Reputation Management for Dental Practices
Protect Your Name. Promote Your Practice. Win Trust Online.
Your Reputation Online Is Your Reputation, Period
Before new patients walk through your door, they read your reviews. They Google your name. They check how you respond to feedback. And if your digital reputation doesn’t reflect the high-quality care you provide in person, you’re already losing opportunities.
At DDS Friends, we manage your online reputation so you stay in control of how your practice is seen. From review monitoring and response management to patient engagement strategies, we protect your brand and help you shine online, just like you do chairside.
Why Your Online Reputation Matters
Reviews and ratings are no longer just “nice to have.” They’re a key factor in how people choose their next dentist.
- Patients trust reviews as much as personal recommendations
- One bad review can scare away dozens of potential patients
- Unmonitored profiles make your practice look careless or outdated
- Review responses show how much you care, or don’t
- Reputation directly affects your search visibility and new patient calls
In a world where five stars mean everything, your reputation needs to be actively managed, not left to chance.
What DDS Friends Offers in Reputation Management
Our goal is to help your practice stand out for all the right reasons. We combine smart strategy with proactive tools to strengthen your digital reputation.
Our services include:
- Review monitoring: We track Google, Yelp, Facebook, Healthgrades, and more
- Real-time alerts: Get notified when new reviews are posted
- Professional response writing: HIPAA-safe, brand-friendly, and helpful
- Review generation campaigns: Simple tools to encourage happy patients to share their experience
- Reputation repair: Guidance on how to handle unfair or negative feedback
- Performance reporting: Monthly insights on sentiment, ratings, and engagement
We keep your reputation clean, credible, and constantly improving.
How We Handle Negative Reviews
Even the best practices get the occasional bad review. What matters is how you respond.
Our approach helps protect your brand while keeping things professional:
- Immediate alerts to your team so you’re never caught off guard
- Thoughtful, HIPAA-compliant responses that show care without admitting liability
- Tone control: We maintain a calm, understanding voice, no defensiveness, no drama
- Private issue resolution support when appropriate
- Flagging reviews for removal when they violate platform policies
We help you take the high road while still standing up for your practice.
Encouraging Positive Reviews That Reflect the Real Experience
Most happy patients won’t leave a review unless you ask, but they’ll be glad to if it’s easy.
We help you:
- Build a steady flow of positive reviews from patients who already love you
- Use email and text-friendly links that make it simple to leave feedback
- Train your team to ask naturally, without pressure
- Guide patients to the platforms that matter most like Google and Facebook
- Leverage great reviews across your website and social media
When your online feedback matches your offline excellence, new patients notice.
Benefits of Reputation Management with DDS Friends
Here’s what you can expect when you hand your reputation strategy to professionals:
✔ More five-star reviews, less effort
✔ Fewer unanswered complaints or reputation risks
✔ A trustworthy image that converts online visitors into booked patients
✔ Higher visibility in local search results
✔ Better patient retention and satisfaction
✔ Protection for the brand you’ve worked so hard to build
Think of it as digital risk insurance and powerful marketing rolled into one.
Our Reputation Management Process
We’ve developed a straightforward process that works with your team, not against it.
Step 1: Online Presence Audit
We analyze your current reviews, listings, ratings, and platforms.
Step 2: Reputation Strategy Setup
We define goals, brand voice, and communication protocols.
Step 3: Review Monitoring
We begin watching and reporting on reviews across key platforms.
Step 4: Response Management
We draft and post professional responses to both positive and negative reviews.
Step 5: Review Generation Campaigns
We help you implement easy strategies to gather more 4- and 5-star reviews.
Step 6: Monthly Reporting
You’ll get a clear summary of your progress, growth, and opportunities.
Everything is documented, transparent, and aligned with your practice goals.
The Real-World Impact of a Strong Online Reputation
Reputation isn’t just about optics, it directly affects practice growth.
- Patients are more likely to call a 4.8-star practice than a 3.9-star one
- Positive reviews support case acceptance and patient trust
- Better ratings boost your Google ranking and lead to more traffic
- A reputation management system keeps small issues from becoming big ones
In short, your reputation isn’t just about what people say, it’s about what people do next.
Who We Serve
Our online reputation services are ideal for:
- Startups who want to build a trustworthy brand from day one
- Solo practitioners who don’t have time to monitor reviews
- Multi-location practices that want consistent reputation quality across offices
- Practices recovering from negative feedback and looking to rebuild
- Teams actively investing in marketing who want every lead to count
No matter where you are in your growth journey, your reputation matters. We help you manage it with confidence.
Frequently Asked Questions.
We cannot guarantee removal, but we can flag reviews that violate platform policies and help draft responses that minimize damage.
Yes. We write and post professional, HIPAA-safe responses on your behalf or provide drafts for your approval.
We provide email and text-ready links, review request scripts, and timing strategies that make it easy for patients to leave feedback.
Absolutely. You’ll be notified right away so we can address the issue together.
Yes. All communications and reviews are handled with privacy and compliance in mind. We never reference PHI in responses.
We cover Google, Yelp, Facebook, Healthgrades, Zocdoc, and other popular platforms relevant to dental patients.
