Accounts Receivable Management for Dental Practices
Recover Revenue Faster. Protect Your Cash Flow. Focus on Patient Care.
Chasing Down Payments? We’ll Handle That So You Don’t Have To.
Every dental practice deals with it, outstanding patient balances, unpaid insurance claims, and hours of follow-up work that eats into your day. When accounts receivable (AR) starts to pile up, it doesn’t just slow down cash flow, it adds stress, impacts profitability, and pulls your team away from patient care.
At DDS Friends, we turn your accounts receivable into a strength, not a liability. Our experienced dental billing professionals work behind the scenes to follow up on outstanding balances, manage insurance payments, and help your practice get paid faster. The result? More predictable revenue, fewer write-offs, and a front desk team that can finally focus on what they do best.
Why Accounts Receivable Management Is Critical
It’s simple, If your collections are disorganized, your practice feels disorganized.
Here’s why managing AR proactively matters:
- Unpaid balances = unpaid work. Revenue you’ve earned stays stuck in limbo.
- Old AR becomes harder to collect. The longer a balance sits, the more likely it is to go uncollected.
- Cash flow suffers. Payroll, supplies, and growth become harder to manage when receivables lag.
- It strains your team. Your front desk wasn’t hired to be your collections department.
Good dentistry deserves to be paid for. We make sure it is, without putting pressure on your in-office staff or your patients.
How DDS Friends Optimizes Your Accounts Receivable Process
Our dental AR management system is built to be both thorough and thoughtful. Here’s how we help:
- Patient Follow-Ups: We reach out to patients with gentle, professional reminders about outstanding balances.
- Insurance Claim Follow-Ups: We chase down delayed claims, appeal denials, and make sure you get paid.
- Customized Communication: Phone, text, email — we use the methods your patients respond to.
- Payment Reconciliation: We match payments to claims and identify gaps or underpayments.
- Reporting & Visibility: You get regular updates, aging reports, and financial visibility without the guesswork.
It’s not just about collecting more, it’s about collecting smarter.
Benefits of Partnering with DDS Friends for AR Management
When DDS Friends takes over your accounts receivable, you get:
✔ More consistent cash flow — no more unpredictable income gaps
✔ Fewer overdue accounts — thanks to systematic follow-up and aging control
✔ Less burden on your front desk — they can focus on in-office patients, not payment reminders
✔ Higher patient satisfaction — because we communicate clearly, respectfully, and professionally
✔ Lower collection costs — no need to hire extra staff or chase balances manually
✔ Better financial insight — so you know where your money is and how to keep it moving
Our goal is to turn AR from a stress point into a strength, and free you to grow without financial friction.
Our Proven AR Management Process
Here’s what working with DDS Friends looks like:
Step 1: AR Audit and Strategy
We start with a full analysis of your current AR aging report, identifying old balances, trends, and areas for improvement.
Step 2: Segmentation by Aging
We group patient and insurance balances by age (30, 60, 90+ days) and develop targeted strategies for each.
Step 3: Soft Collections Outreach
Our friendly team contacts patients via call, email, or text — offering payment reminders, statements, and flexible options.
Step 4: Insurance Recovery and Appeals
We work directly with insurance carriers to resolve outstanding claims, submit corrections, and refile appeals when needed.
Step 5: Ongoing Payment Posting & Reconciliation
We make sure every payment is accounted for and every discrepancy is tracked — keeping your ledgers accurate and clean.
Step 6: Clear Reporting
You get regular updates on recovery progress, aging improvements, and next steps, all in easy-to-read formats.
The DDS Friends Advantage for AR Management
Not all dental billing services are built the same. Here’s why practices trust us with their revenue:
- Dental-Focused Experts: Our team understands CDT codes, payer policies, and how to speak the language of insurance — and patients.
- HIPAA-Compliant: All communications and data are handled with strict security and privacy protocols.
- Customizable Workflows: We work within your existing PMS or set up secure processes tailored to your practice.
- Patient-Friendly Approach: We collect balances without damaging your relationships.
- Full Transparency: No hidden processes, no confusion, just clean, effective, and honest results.
You stay in the loop, without having to be in the weeds.
How Strong AR Management Impacts Your Entire Practice
Here’s how working with DDS Friends looks:
Good AR management doesn’t just boost collections, it improves everything:
- More Cash Flow = More Growth: Want to hire, upgrade equipment, or open a second location? You need steady cash first.
- Less Stress on Your Team: When your front desk isn’t chasing payments, they can focus on delivering a five-star patient experience.
- Better Financial Forecasting: You can plan for the future with confidence when your revenue is actually in your bank account, not stuck in “pending.”
- Higher Profit Margins: Recovering just 10–15% more in old AR can make a huge difference on your bottom line.
We help you turn every dollar you’ve earned into a dollar you can use.
Who We Serve
Our Accounts Receivable Management services are ideal for:
- Start-Up Practices — build a solid financial foundation from day one.
- Busy Private Practices — regain control over rising outstanding balances.
- Multi-Location Groups — unify your AR across offices with scalable systems.
- Specialists (Ortho, Perio, Oral Surgery) — with complex treatment codes and billing workflows.
Wherever you are, DDS Friends helps bring your revenue back where it belongs.
Frequently Asked Questions.
We follow a consistent, automated schedule, usually every 7 to 14 days, with personalized timing based on the balance age and practice preferences.
Yes! We integrate with or adapt to most practice management systems. We’ll work with you to find the most efficient process.
We focus on friendly, respectful outreach. Our tone is helpful, not aggressive, which improves both recovery rates and patient satisfaction.
Absolutely. We follow up with payers, handle appeals, and push for faster claim resolutions.
We’ll work with you to decide whether to pursue or write off very old AR. Our goal is to collect what’s worthwhile, without wasting time or money.
Yes. We follow strict HIPAA guidelines for all communications, data transfers, and storage.
