Outsourced Support Services for Dental Practices
Reliable Help. Lower Costs. Happier Teams.
You Don’t Need More Stress — You Need the Right Support
Every successful dental practice relies on one thing behind the scenes: a supply chain that works. If you’re over-ordering, juggling too many vendor accounts, or dealing with late shipments, you’re losing more than time. You’re losing money, focus, and operational efficiency.
At DDS Friends, we take vendor management and supply coordination off your plate. From auditing current suppliers to negotiating pricing and optimizing your reorder process, we bring structure and savings to your procurement workflow.
Why Dental Practices Need Outsourced Support
Your practice doesn’t run on clinical care alone. Every appointment booked, form submitted, and claim filed depends on administrative efficiency, and when that breaks down, everything suffers.
Here’s what happens without proper support:
- Missed calls = missed appointments
- Incomplete insurance checks = delayed treatment plans
- Overloaded staff = billing errors and burnout
- Hiring gaps = wasted time and inconsistent workflows
- Slow admin = frustrated patients and declining collections
You shouldn’t have to choose between affordable staffing and high-quality support. We give you both.
What DDS Friends Offers
We provide skilled, HIPAA-compliant dental support staff who work as an extension of your team, not a script-reading call center.
Here’s what we can help with:
- Call answering and appointment scheduling
- Insurance verification and eligibility confirmation
- Patient follow-ups and re-care coordination
- Treatment plan communication and reminders
- Claim submission and billing support
- Virtual front desk support
- Data entry, forms processing, and documentation
- Overflow or after-hours admin coverage
Whether you need full-time help or just want to take the edge off your busy days, we’ve got you covered.
Dental-Specific Support, Trained for Your Practice
We don’t just understand admin, we understand dental admin.
- Our support professionals know how your front desk operates
- They’re trained on dental software like Dentrix, Open Dental, and Eaglesoft
- We customize scripts, processes, and documentation to match your exact workflow
- Your patients experience consistent communication and professional service
- You stay in control, we simply handle the details
This isn’t general outsourcing. This is purpose-built support for growing dental offices.
Benefits of DDS Friends Support Services
✔ Reduce overhead without compromising service
✔ Boost in-office team productivity and morale
✔ Never miss a call, deadline, or insurance step again
✔ Handle seasonal spikes and unexpected gaps with ease
✔ Stay focused on patients, we handle the paperwork
✔ Grow without worrying about your admin breaking down
Support isn’t optional, it’s a competitive edge.
Why Practices Trust DDS Friends
- Dental industry expertise: We know what it takes to keep things moving
- No long training periods: Our staff are already skilled in dental admin
- HIPAA-compliant processes: Secure, safe, and privacy-focused
- Scalable solutions: Add or reduce coverage as your needs evolve
- Human-first support: Friendly, competent people, not bots or scripts
Your patients will never know we’re not in the office. Your team will never want to go back to the old way.
Our Support Service Process
We make it easy to get started, and even easier to keep things running.
Step 1: Discovery Call
We get to know your pain points, goals, and current setup.Step 2: Workflow Customization
We match support solutions to your exact processes, software, and schedule.Step 3: Staff Assignment
We pair you with trained support professionals who understand your systems.Step 4: Go Live
Our team begins supporting your practice with full transparency and accountability.Step 5: Feedback & Optimization
We make regular improvements based on your feedback and evolving needs.Signs You Need Support
If any of these sound familiar, it’s time to upgrade:
- Your phones go to voicemail more often than not
- Your team “wings it” when stock gets low
- Insurance verification is always a bottleneck
- Billing is inconsistent or error-prone
- You’re hiring, but can’t find reliable front desk help
We help you fix the cracks before they become chaos.
Who We Serve
DDS Friends support services are ideal for:
- Startups needing affordable help from day one
- Busy offices where the front desk is always playing catch-up
- Multi-location practices looking to standardize admin workflows
- Growing teams adding providers or services without adding stress
- Offices with remote, hybrid, or after-hours needs
If you’re ready to stop doing it all yourself, we’re ready to help.
Frequently Asked Questions.
We use your preferred systems, phone, email, PMS messaging, or secure portals. Everything feels internal, even when it’s not.
Yes. We build everything around your process and brand voice.
We work within your existing dental software, so nothing has to change.
Absolutely. All communication, documentation, and workflows follow strict HIPAA protocols.
No problem. Our support is flexible and can scale up or down as needed.
In many cases, we can begin supporting your practice in as little as one week after onboarding.
