You can learn more from our asked questions
Welcome to our Frequently Asked Questions (FAQ) section! Here, you’ll find answers to common inquiries organized into categories for convenience.
Whether you’re looking for general information, details about our services, or technical support guidance, this section aims to provide clear and concise answers to help you navigate our offerings.
If your question isn’t addressed here, feel free to contact our support team for further assistance!
General Information
DDS Friends is a dental support solutions provider specializing in cost-effective, outsourced administrative services for dental practices. We streamline tasks like insurance verification, billing, appointment scheduling, and more, so you can focus on delivering exceptional patient care.
We offer a suite of services including administrative & front desk support, marketing & patient acquisition, IT & tech support, and financial & legal services—all tailored to the unique needs of dental practices.
Our commitment goes beyond service delivery—we build lasting relationships. We start as your trusted partners and evolve into true friends, dedicated to helping your practice thrive through tailored, high-quality support.
We offer tier-based pricing:
- Standard Plan: 5% of collections
- Pro Plan: 7% of collections
- Premium Plan: 10% of collections (includes every service we offer)
Additionally, you can customize your package with add-on services as needed.
Yes, there is a one-time $1,000 onboarding fee. This fee demonstrates a commitment to quality and ensures a smooth, exclusive transition to our services.
Our interactive pricing calculator on the website lets you input your total monthly collections and current admin costs. It then estimates your potential savings for each tier, helping you decide which plan suits your needs best.
Absolutely. We offer flexibility so you can upgrade or modify your plan as your practice grows or your requirements evolve.
Most practices start seeing significant savings and efficiency improvements within the first month after implementation.
Our projections assume an estimated 50% reduction in your current administrative costs when you switch to our services. We then calculate monthly and long-term savings based on our tiered pricing model.
Yes! Our pricing calculator estimates monthly savings and project savings for 1, 2, and 3 years, giving you a clear view of the long-term financial impact.
Security and Compliance
Yes, data security is our top priority. We adhere to strict HIPAA guidelines and employ robust security measures to protect your patient information.
Our systems use state-of-the-art encryption and access control measures to ensure that your data is secure and accessible only to authorized personnel.
We have comprehensive protocols in place, including immediate breach notification and remediation procedures, to ensure the impact is minimized and your data is protected.
Yes! We are HIPAA-compliant and implement strict data security measures to protect sensitive patient information.
We follow strict protocols and training to ensure that sensitive information is handled securely.
We utilize encryption, secure servers, and regular security audits to protect data.
Our staff undergoes regular training on HIPAA compliance and data protection protocols.
We mitigate risks through strict security measures and compliance with industry standards.
We continuously evaluate and enhance our security measures based on industry standards.
You can reach our support team via phone, email, or our secure contact form available on our website. We offer 24/7 support on our Intermediate and Premium plans.
Getting Started and Support
Our onboarding process generally takes between 2 to 4 weeks, depending on your practice’s size and specific requirements.
Yes, we offer comprehensive onboarding and training sessions to ensure your team is comfortable with our systems. Ongoing support is also available to address any questions or issues.
Yes, you can tailor your package with various add-on services such as credentialing, marketing support, IT services, and more to fit your practice's unique needs.
We work with many popular dental practice management systems and can integrate our solutions seamlessly into your current workflow.
No. Our pricing is transparent. The only additional cost is the one-time onboarding fee, with all other charges based on the plan you select and any add-ons you choose.
We serve a wide range of dental practices—from solo practitioners to large multi-location dental offices across the U.S.
On average, dental practices working with us save between 40-60% on operational costs compared to in-house staffing.
Simply click the “Request a Free Consultation” or “Request Access” button on our website, fill out the required information, and one of our representatives will contact you shortly.
We continuously evaluate and enhance our offerings based on client feedback and industry trends to ensure we provide the most effective support for your practice.
Outsourcing allows you to reduce overhead costs, improve efficiency, and free up time for patient care. Our skilled professionals handle administrative tasks remotely, ensuring smooth daily operations at a fraction of the cost.
Lets have you onboard
Dental Support Solutions provider specializing in cost-effective, outsourced administrative services for dental practices.
